Having issues with using our services? Before contacting customer support take a look at our FAQs that’ll be sure to have you on your way to finding a resolution.
Yawhii.com
Sending money from Canada
Simply create an account on Yahwii (www.yahwii.com), add a beneficiary & payee location. You also need to upload a copy of your valid ID for verification purposes. You’ll receive a confirmation with reference number and pickup code. You then need to make a payment through your bank and your loved ones will receive the money in the next minute.
Sending Money from Africa
Visit the nearest branch/agent and our team will be glad to assist you in processing the transaction. You may also call our customer support team to locate the nearest branch/agent in your area.
Sierra Leone +232-79-077483 / +232-75-048712
Guinea +224-623-472323 / +224-657-278855
Liberia +231-886-313101
You may also email us at [email protected]
You need to create an account with Yahwii.com and upload one (1) valid ID. We accept government issued ID like National ID, Driver’s License and Passport. Pls note that when the beneficiary receives the money, they may also need to present a valid ID when claiming the money.
Your transactions are very important to us and we want to keep your money safe. By asking for official identification, we can verify that people sending money are who they say they are, and should you lose your phone, we can authenticate you and your account. We are also required to carry out “Know Your Customer” protocol.
You will receive a confirmation via email soon as you submit your transaction.
FOR CASH PICK UP:
Canada
The service fee depends on the amount of money being sent. You can check the Yahwiii website, and use our efficient Fee Calculator.
Africa
Our customer service team will inform you of the fee upon processing the transaction.
FOR MOBILE WALLET:
The service fee depends on the amount of money being sent. You can check the Yahwiii website, and use our efficient Fee Calculator.
FOR CASH PICKUP:
Once the sender has made the payment, the transaction will be authorized and the beneficiary can claim it instantly.
FOR MOBILE WALLET:
Once the sender has made the payment, the transaction will be authorized and the beneficiary will receive the money shortly.
There is no minimum amount in sending money.
FOR CASH PICK UP:
Canada
The maximum amount is CAD 4000 per day.
Africa
The maximum amount is USD 5000 per day.
FOR MOBILE WALLET:
The maximum amount is CAD 500 per day.
FOR CASH PICK UP:
Canada
Call Customer service support at +1-800-983-6442 or +1-647-247-9132 provide the pick up code and we will assist you. The money will be in your account within few hours through direct deposit.
Africa
Visit our closest branch, you may call our customer service support to locate it.
Sierra Leone +232-79-077483 / +232-75-048712
Guinea +224-623-472323 / +224-657-278855
Liberia +231-886-313101
FOR CASH PICK UP:
Canada
Provide the pick up code, a valid ID, and bank account information to our customer service support.
Africa
Present the pick up code and a valid ID upon visiting our nearest branch.
As soon as the payment has been made and the transaction has been processed. A notification will be sent to the remitter (sender) via email.
For security purposes, the beneficiary is the only authorized person to claim the money. You can call the customer service to change the beneficary’s information.
FOR CASH PICK UP:
Canada
Call our customer service support +1-647-247-9132 for assistance.
Africa
Call customer service support for assistance.
Sierra Leone +232-79-077483 / +232-75-048712
Guinea +224-623-472323 / +224-657-278855
Liberia +231-886-313101
You can cancel transactions anytime and there is NO cancellation fee, however the service fee will not be refunded.
You can access it through your computer by going to www.yahwii.com. You can also download the mobile app through Google Play or Apple Store
Mobile Wallet Reversal
This happens when funds sent into a mobile wallet is returned to the sender. Can be caused by sending it to an incorrect/inactive mobile wallet.
For wallet transaction – request will be sent to the TELCO to help retrieve funds. Always be sure to state the reason for reversal as this is a standard requirement for every reversal.
We will notify you that funds have been cashed out by the wrong recipient and advise on the next step if there are any available options.
For Canada and Africa:
This occurs when a cash transaction is no longer available to be picked up upon request by sender. You may contact the sender for further information.
Check and see if transaction is not paid yet, if it has been paid, we can’t allow the cancellation request. If not yet paid, we have to know the reason for cancellation, and then we’ll go ahead and cancel it.
Our Leading Partners
BnB partners with hundreds of local and
global financial institutions.
BnB partners with hundreds of local and global financial institutions.
