FAQs

We have the answer

FAQs

We have the answer

Having issues with using our services? Before contacting customer support take a look at our FAQs that’ll be sure to have you on your way to finding a resolution.

Yawhii.com

How can I send money?

Sending money from Canada

Simply create an account on Yahwii (www.yahwii.com), add a beneficiary & payee location. You also need to upload a copy of your valid ID for verification purposes. You’ll receive a confirmation with reference number and pickup code. You then need to make a payment through your bank and your loved ones will receive the money in the next minute.

Sending Money from Africa

Visit the nearest branch/agent and our team will be glad to assist you in processing the transaction. You may also call our customer support team to locate the nearest branch/agent in your area.

Sierra Leone +232-79-077483 / +232-75-048712
Guinea +224-623-472323 / +224-657-278855
Liberia +231-886-313101

You may also email us at [email protected]

What are the requirements for sending money?

You need to create an account with Yahwii.com and upload one (1) valid ID. We accept government issued ID like National ID, Driver’s License and Passport. Pls note that when the beneficiary receives the money, they may also need to present a valid ID when claiming the money.

Why do I need to upload a valid ID?

Your transactions are very important to us and we want to keep your money safe. By asking for official identification, we can verify that people sending money are who they say they are, and should you lose your phone, we can authenticate you and your account. We are also required to carry out “Know Your Customer” protocol.

How can I confirm that my transcation has been succefully processed.

You will receive a confirmation via email soon as you submit your transaction.

How much is the service fee for SENDING money?

FOR CASH PICK UP:

Canada

The service fee depends on the amount of money being sent. You can check the Yahwiii website, and use our efficient Fee Calculator.

Africa

Our customer service team will inform you of the fee upon processing the transaction.

FOR MOBILE WALLET:

The service fee depends on the amount of money being sent. You can check the Yahwiii website, and use our efficient Fee Calculator.

How long will it take for the money to be available for pick up / claim?

FOR CASH PICKUP:

Once the sender has made the payment, the transaction will be authorized and the beneficiary can claim it instantly.

FOR MOBILE WALLET:

Once the sender has made the payment, the transaction will be authorized and the beneficiary will receive the money shortly.

What is the minimum amount which I can send?

There is no minimum amount in sending money.

What is the maximum amount which I can send?

FOR CASH PICK UP:

Canada

The maximum amount is CAD 4000 per day.

Africa

The maximum amount is USD 5000 per day.

FOR MOBILE WALLET:

The maximum amount is CAD 500 per day.

How can I claim the money sent to me?

FOR CASH PICK UP:

Canada

Call Customer service support at +1-800-983-6442 or +1-647-247-9132 provide the pick up code and we will assist you. The money will be in your account within few hours through direct deposit.

Africa

Visit our closest branch, you may call our customer service support to locate it.

Sierra Leone +232-79-077483 / +232-75-048712
Guinea +224-623-472323 / +224-657-278855
Liberia +231-886-313101

What do I need to bring to claim the money?

FOR CASH PICK UP:

Canada

Provide the pick up code, a valid ID, and bank account information to our customer service support.

Africa

Present the pick up code and a valid ID upon visiting our nearest branch.

How do I know that the money is already available for pick up?

As soon as the payment has been made and the transaction has been processed. A notification will be sent to the remitter (sender) via email.

If I am not available to pick up the money, can someone else claim it on my behalf?

For security purposes, the beneficiary is the only authorized person to claim the money. You can call the customer service to change the beneficary’s information.

How can I cancel the transaction?

FOR CASH PICK UP:

Canada

Call our customer service support +1-647-247-9132 for assistance.

Africa

Call customer service support for assistance.

Sierra Leone +232-79-077483 / +232-75-048712
Guinea +224-623-472323 / +224-657-278855
Liberia +231-886-313101

Is there a penalty/fee when I cancel the transaction?

You can cancel transactions anytime and there is NO cancellation fee, however the service fee will not be refunded.

How can I access Yahwii?

You can access it through your computer by going to www.yahwii.com. You can also download the mobile app through Google Play or Apple Store

Mobile Wallet Reversal

What is a mobile wallet reversal?

This happens when funds sent into a mobile wallet is returned to the sender. Can be caused by sending it to an incorrect/inactive mobile wallet.

How does reversal transaction works?

For wallet transaction – request will be sent to the TELCO to help retrieve funds. Always be sure to state the reason for reversal as this is a standard requirement for every reversal.

What happens when a wrong recipient cashes out funds?

We will notify you that funds have been cashed out by the wrong recipient and advise on the next step if there are any available options.

What is a cash pick up cancellation?

For Canada and Africa:
This occurs when a cash transaction is no longer available to be picked up upon request by sender. You may contact the sender for further information.

How does cancellation process works?

Check and see if transaction is not paid yet, if it has been paid, we can’t allow the cancellation request. If not yet paid, we have to know the reason for cancellation, and then we’ll go ahead and cancel it.

Our Leading Partners

BnB partners with hundreds of local and

global financial institutions.

BnB partners with hundreds of local and global financial institutions.